Privacy

Velocity Network, Inc. Privacy Policy

Last Updated: 2/23/2026

Velocity Network, Inc. (“Velocity Network,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, including through our website, services, communications, and business relationships.

1. Scope of This Policy

This Privacy Policy applies to information collected from:

• Website visitors
• Customers and prospective customers
• Vendors and business partners
• Call, meeting, and email communications
• Users interacting with our services and support teams

This policy applies only to information collected by Velocity Network, Inc. and does not apply to third‑party websites or services not controlled by us.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name, company name, job title
• Email address, phone number
• Billing and account contact information
• Support requests and service communications

2.2 Communications Data

With proper notice and consent, we may collect:

• Audio or video recordings of calls or meetings
• Written transcripts and summaries
• Call or meeting metadata (date, duration, participants)

2.3 Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

3. Call and Meeting Recordings

Velocity Network may record calls or meetings for legitimate business purposes, including:

• Quality assurance
• Training and coaching
• Service improvement
• Documentation and dispute resolution

Consent

We comply with all applicable federal, state, and local recording and consent laws, including two‑party (all‑party) consent requirements where applicable.

• Recording occurs only with the knowledge and consent of all participants
• Participants are notified before recording begins
• Recording will be disabled upon request if consent is not given

For more information, please review our Privacy & Recording Notice, which is incorporated by reference into this policy.

4. Use of AI and Automation Tools

Velocity Network uses AI‑assisted tools, including conversation intelligence platforms and Microsoft Copilot, to support business operations.

These tools may be used to:

• Generate summaries of communications
• Assist with drafting emails or documents
• Organize and analyze business information

AI tools:

• Do not independently initiate recordings
• Only process data that our personnel are authorized to access
• Are used under strict access controls and security policies

AI‑generated outputs are reviewed by humans and are not used as the sole basis for decisions affecting customers or individuals.

5. How We Use Information

We may use collected information to:

• Provide and manage services
• Communicate with customers and prospects
• Improve service quality and operations
• Train and support employees
• Maintain business records
• Meet legal, regulatory, or contractual obligations

Velocity Network does not sell personal information.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable site functionality
• Analyze website traffic
• Improve user experience

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Sharing and Disclosure

We may share information:

• With trusted service providers who assist in operations (under confidentiality obligations)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Velocity Network or others

We do not share personal information for third‑party marketing purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed to be 100% secure.

9. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business purposes
• Comply with legal or contractual obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and applicable requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent for recordings or communications

Requests may be submitted using the contact information below.

11. Children’s Privacy

Velocity Network does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted promptly.

12. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

814-833-9111×444 or help@vnet.us